Houston Southwest Vendors' first priority is to provde excellent service to all of our customers. At times, questions regarding our services or policies may arise. Do you have a question regarding our Coffee Delivery Services, our Drinking Water Systems, or our Full Service Vending Machines? The following are answers to our most Frequently Asked Questions:

• How much will it cost our company to use your vending service?
• What about maintenance?
• Do I have to sign a contract?
• How many people do we need at our location for vending machines?
• How do I get my money back if the machine does not dispense my merchandise?
• How often do you service the machines?
• How much will it cost to have coffee service?
• Are there any installation charges?
• What can you do to make the coffee taste better?
• What happens if a coffee brewer is not working?
• How often will you re-stock our location?

All equipment is provided for your use at no cost to you.

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As part of our service, any repair and/or maintenance is provided at no cost to you.

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Almost always the answer is, "No." There are few instances when a customer requests a very large number of machines for their location. In this case, we may ask for a service agreement.

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For a soda machine, 50 people. For a soda and a snack machine, 75 people. For a refrigerated or frozen food machine, 200 people. These are general guidelines we use, however, these numbers can change depending on the type of location you have.

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We handle refunds in two ways: First, if the location requests, we can leave a small change fund (usually five dollars) with the receptionist, office manager, etc. Upon each service, the route driver will check with this person to inquire if the change fund needs replenishment. Second, if the location does not request a change fund, then you need to place a note on the machine. When the driver restocks the machine, he will take the note and the refund to the receptionist so that it may be forwarded to you.

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Service frequency is determined by the number of people using the machines and by how often the machines are utilized. We have accounts that we service as often as every day to once every two weeks.

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It will cost you nothing for the use of the equipment. We do require you to purchase the coffee and related supplies from us.

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Most often, no. If a water source is not nearby (usually 10 feet), then we may charge you a small fee for additional time and parts required to install the equipment.

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Coffee is 98% water; and Houston water has a high mineral content. These minerals can give coffee an "off" taste. All of our brewers come with in-line water filters designed especially for the coffee industry. These filters do an outstanding job of removing minerals from the water so that you can get the best tasting coffee possible.

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Service and maintenance are provided at no cost to you. We generally respond to emergency calls within two hours. Regular service calls generally receive a same-day response. Calls that are received late in the day will be responded to first thing the following morning.

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You tell us. We have accounts that we restock as often as once a week to once a month.

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